Frequently asked questions
Quick answers to the things people ask most.
What does refurbished mean?
A refurbished PC is a previously used PC that has been checked and prepared for sale. We describe every PC honestly, so you always know what you are buying.
Are the PCs ready to play?
Yes. Every PC is game ready, so you can set it up and start playing.
How long is the warranty?
Every PC has a 1-year warranty. Read the warranty details.
How much is delivery?
Delivery is free to UK mainland addresses. We can’t currently deliver to the Scottish Highlands and islands, Northern Ireland, the Isle of Wight, the Isles of Scilly, the Channel Islands or the Isle of Man. Read about delivery.
How long will my PC take to arrive?
Every PC is built to order. We dispatch it within 5 working days, then DPD delivers it within 2 working days. We will email you as soon as it is on its way. Read the delivery details.
Can I return a PC?
Yes. You can cancel within 14 days of receiving it, and faulty PCs can be rejected within 30 days. Read the returns policy.
How do I choose the right PC?
Start with your budget and your screen. Our buying guide walks you through it.
What if something goes wrong?
Contact us and we will help. Faults are covered by your 1-year warranty and your legal rights.
How can I contact you?
Use our contact page and we will get back to you.
Can’t find your answer? Get in touch.
