What the warranty covers

Every PC we sell comes with a free 12-month warranty from the day it is delivered. It covers faults in the parts or our workmanship that appear during normal use.

If your PC develops a fault that the warranty covers, we will repair it. If we cannot repair it, we will replace the faulty part or the PC with one of the same or better specification. If neither is possible, we will give you a refund, which may be reduced to reflect the use you have had if the fault appears more than 6 months after delivery.

What the warranty does not cover

• Accidental damage of any kind, including drops, knocks, cracked glass and liquid spills.
• Damage caused by misuse, neglect, dust build-up or using the PC in unsuitable conditions.
• Opening the PC to remove, replace, add or change any part, or fitting parts that we did not supply. Any part that has been changed, and any damage caused by changing parts, is not covered.
• Repairs or changes made by anyone other than us.
• Overclocking, changing BIOS settings or changing voltages.
• Damage from outside the PC, such as power surges, lightning or faulty mains wiring.
• Software problems, such as viruses, operating system problems, drivers, or games and programs you install.
• Normal wear and cosmetic marks that do not stop the PC working.
• Loss of data, files, games or settings. Please back up anything important.
• Monitors, keyboards, mice and other equipment we did not sell you.

How to make a claim

• Email info@renewedgaming.co.uk with your order number, a description of the problem and, if you can, photos or a short video.
• We will try to fix the problem with you remotely first. Many issues can be solved this way.
• If the PC needs to come back to us, we will arrange and pay for a DPD collection. Please pack it securely, ideally in the original box.
• Back up your files first. We may need to reset Windows, which removes your files and programs.
• We aim to repair and send your PC back within 10 working days of receiving it, and we pay for the return delivery for faults covered by the warranty.

If there is no fault, or it is not covered

If we find no fault, or the problem is not covered (for example accidental damage or a changed part), we will tell you before doing any work. We can quote for a repair if you would like one. If you do not want a paid repair, we will return the PC to you, and you will need to pay the delivery cost to send it back, which we will confirm with you first.

Your legal rights

This warranty is in addition to your legal rights under the Consumer Rights Act 2015 and does not affect them. For example, if your PC is faulty within the first 30 days, you can ask for a full refund. The warranty applies to the original buyer and is not transferable.

The warranty is provided by ZamanTech Ltd (trading as Renewed Gaming), a company registered in England and Wales (company number 15483109). Registered office: 8 Lorna Grove, Gatley, Cheadle, Cheshire, SK8 4EB, United Kingdom.

Last updated: 25 October 2026.